FAQs

[accordion_item title="Who runs the .lk domain?" stytle="color: #004E75 !important;"]

The .lk domain is administered by the LK Domain Registry, an independent not-for-profit organization that works to create a unique Sri Lankan identity on the web.[/accordion_item]

[accordion_item title="What is LK Domain Registry?"]

The LK Domain Registry is the national body that registers domain names ending in “.lk”.[/accordion_item] 

[accordion_item title="Why you should register your domain with LK Domain Registry?"]

LK is recognized as a very safe place to register your domain (If you come to a LK website, it will be a safe experience). When registering a .LK domain, an initial verification process is included prior to register the domain.[/accordion_item] 

[accordion_item title="How long does it take to register a domain?"]

A domain will be registered within one working day, given that the application submitted is complete and the payment has been made.[/accordion_item]

[accordion_item title="How much does it cost to register a domain?"]

A basic domain will cost Rupees Three Thousand (Rs.3000/-) + tax and we also have second level domains for lower prices. Please check “Domain Payments” for more details.[/accordion_item]

[accordion_item title="I have made a request to register a .lk domain. How can I know about the status of the registration process?"]

You can check the status of the domain using the search facility on our website. Please note that the actual addition to the database would take some time depending on local working times, although they will be processed on a first-come-first-served basis.[/accordion_item]

[accordion_item title="How do I check whether the name I intent to register is available for registration?"]

To check the availability of the domain name you intent to register, you can visit our website – www.domains.lk – and key in the domain name in the Search box. If the search returns a “Domain is available for registration”, it means the domain name is available for registration, subject to LK DOMAIN REGISTRY’s Registration Policy and Procedures.[/accordion_item]

[accordion_item title="Can organizations outside Sri Lanka Register domains in .lk?"]

At present, there is no local presence requirement. Therefore, foreign individuals / companies, who do not have a local presence, can register their domains either through LK Domain Registry or through Agents, who are located in Sri Lanka.

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[accordion_item title="I am not living in Sri Lanka, how can I make payments for a domain name?"]

There are many online payment options available with LK Domain Registry, including payments by  MASTER or VISA Credit Cards. Please visit ‘Domain Payments’ for more details.[/accordion_item]

[accordion_item title="What are the things that are needed for registering a domain name?"]

  • Need to provide the actual user of the domain as the REGISTRANT and the ORGANISATION of the domain.
  • Should mention the exact reason to choose the particular name and
  • If it is for a business, we may require additional documents such as,
    • Schools – a letter from the Principal
    • Religious places –a letter from the Head Priest/Head
    • Banking related domains – copy of the license from the Central Bank of Sri Lanka
    • Insurance related domains – copy of the license from the Insurance Board of Sri Lanka
    • Sports related domains – approval from the Ministry of Sports or relevant authorized body.
    • Gambling related domains – approval from Ministry of Finance
    • Political parties – Letter from the General Secretary of the Party and the Confirmation of the Party registration by the Election Commissioner.
    • Associations/Unions –a Letter from the Secretary of the Association / union.
    • University related domains – a Letter from the Vice-Chancellor.
    • Other similar domain – a letter from an appropriate person.

You may submit the online domain request with the accurate information along with the respective documents. You may require submitting the supporting documents upon request. If the domain is available and falls within our guidelines, you will be notified to make payments for registration.

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[accordion_item title="Do you need all sorts of letters and documents when registering domains?"]

No, we do not need any documentation. However occasionally as in the above case, we may require above mentioned documents, in order to protect .LK from any disputes. If there is a trademark, we may require a no-objection letter from the trademark owner / foreign principal.[/accordion_item]

[accordion_item title="How do you decide whether to accept or reject a domain name?"]

If your domain is your registered company name, some abbreviation or part of the trademark, it will not be rejected.

If the domain is confusingly similar to an existing domain or if it causes any confusion among general public, it will be rejected.

If you realize that we have made an error, then you can give further reasons for selecting the domain. These will be forwarded to a panel who will decide the merits of the application.
Some domains have already been reserved such as names of towns, names of government organizations, etc and therefore such domain requests will also be rejected.

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[accordion_item title="Are there any restrictions on the types of domain names that I can register?"]

LK Domain Registry retains the ultimate discretion to reject or refuse the type of domains mentioned below:
o Names, which are offensive to any person or group of people.
o Any name, which could be claimed by a particular organization (eg temple, mosque, church etc).
o Names, which are contrary to public interest or order, national harmony, or offend good taste or decency, religious beliefs or any other social objectives.

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[accordion_item title="Will registrants be bound by any agreements with the registry or agents?"]

Yes, registrants will be bound by the agreement (Registrant Agreement) with the registry (LK DOMAIN REGISTRY) upon approval of the domain name. This agreement will be amended from time to time.

In addition, if you register through an agent, there may be an agreement between the Agent and the Registrant, to which LK Domain Registry is not responsible.

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[accordion_item title="Can my domain name be registered by another party via another registry/agent?"]

No, domain names are unique. The same domain name cannot be registered with another registry/ agent once it has been registered. But someone may register a second level domain. However it can be eliminated by registering the particular domain as a Full Package (CAT 1) which includes all the second level .lk domains as well.[/accordion_item]

[accordion_item title="Will there be any limit to the number of domain names I can register with the registry?"]

You can apply for any number of domain names as long as you are eligible for that domain name.

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[accordion_item title="Will my contact details be made available to the public?"]

It is a common industry practice to show the contact details of a domain name through the WHOIS record. While LK DOMAIN REGISTRY does follow the industry practice, sensitive data such as contact details of a registrant are not displayed. Only the name of the Registrant’s ORGANIZATION (or If a REGISTRANT is an individual, name of the REGISTRANT) and the renewal due date are displayed.

However, you should ensure that your correct contact details are recorded with LK at all times as the invalid contact details may cause de-registering the domain.

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[accordion_item title="Who do I contact when I need to update my contact information?"]

There are many ways to update the different roles (REGISTRANT / ADMIN / TECHNICAL and BILLING Contact) of your domain.

You may login to your account and submit a role change request or send an email from the registered email address or you may also send us an official letter requesting to update the contacts of your domain.

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[accordion_item title="What is the maximum number of years a domain name can be registered with the registry?"]

Each domain name may be registered for a period of 1, 2, 5 or 10 years.

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[accordion_item title="How do I transfer my domain name to another registrant / change the ownership?"]

In general, once a domain is registered, LK Domain Registry does not allow changing the ownership of the domain unless there is a genuine reason.

Change of a company name, the entire business has been transferred to another organization, formation of a new company by the same person will be accepted for such change.

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[accordion_item title="Can I contact the registry for help if I encounter registration issues with my Agent?"]

Yes, a registrant may contact the registry for assistance if he cannot get a satisfactory response or solution from LK DOMAIN REGISTRY’s registered agents. However, it is advisable for the registrant to resolve the problems with the agent first as both parties are bounded by a commercial agreement signed between each other.

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[accordion_item title="Will I have to make payment to LK DOMAIN REGISTRY for registering the domain name through an agent?"]

No, LK DOMAIN REGISTRY will not be charging the registrants directly for the domain registrations done through agents. All payments need to be made to the agents.

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[accordion_item title="Will all agents charge the same fees for domain names?"]

It is unlikely for agents to charge the same fee as they will be offering their services on a competitive basis. Their fee will also depend on whether it includes other value added services such as website hosting and email hosting services.

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