Careers

Sales & Operational Executive – Value Added Services

LK Domain Registry is the sole administrator for web addresses that end in “.lk” in Sri Lanka. Since its inception in 1990, LK Domain Registry is facilitating development initiatives of Internet infrastructure services to improve the Internet service sector in the country. The Registry is expanding its services to serve the country better.

We are looking for energetic individuals to fulfill the need gap of the organization as given below. An attractive remuneration package awaits the right candidate, including base pay and additional commission based on performance.

DUTIES & RESPONSIBILITIES

• Lead, Support, and Coordinate Sales of Value Added Services and Operations.
• Provide accurate and professional client and customer support via phone, chat, and email.
• Collaborate with LK Domain Management, Staff and Stakeholders.
• Prepare and submit reports as required by management.
• Achieving defined monthly targets for new sales and ensuring the retention of renewals.
• Skilled in team collaboration to achieve shared goals.
• Perform any other duties as assigned by management.

REQUIREMENTS

• A diploma or certificate in IT/ICT/IT Systems from a recognized institution or a recognized professional qualification.
• Demonstrated competence, knowledge, skills and ability in supporting/conducting customer service/operational activities.
• At least two years relevant experience.
• Possess sound knowledge of web and email service offerings (advantageous).

COMPETENCIES

• Dedicated to working diligently while consistently maintaining high standards and precision.
• Proficient in effectively managing challenging operational issues.
• Skilled in clear communication and attentive listening.
• Fluent in speaking and writing in Sinhala & English. Ability to speak in Tamil would be an added advantage.
• Capable of working independently with minimal supervision.
• Highly self-motivated and well-organized.

Please send a cover letter (summarizing your qualifications, experience & competencies) with a current curriculum vitae (CV) and two non-related work referees to jobs@domains.lk indicating the position applied for in the subject line by 24th January 2025.

Registration Officer

LK Domain Registry is the sole administrator for web addresses that end in “.lk” in Sri Lanka. Since its inception in 1990, LK Domain Registry is facilitating development initiatives of Internet infrastructure services to improve the Internet service sector in the country. The Registry is expanding its services to serve the country better. We are looking for energetic individuals to fulfill the need gap of the organization as given below. An attractive remuneration package awaits the right candidate.

DUTIES & RESPONSIBILITIES

• Lead, Support, and Coordinate Domain Registration Operations.
• Collaborate with LK Domain Management, Staff and Stakeholders.
• Communicate and support clients and customers via phone, chat and emails in an accurate and professional manner.
• Submit reports as needed by the management.
• Facilitate & support increasing the number of domain registrations.
• Any other duties that may be assigned by management.

REQUIREMENTS

• A diploma or certificate in IT/ICT from a recognized institution or a recognized professional qualification.
• Demonstrated competence, knowledge, skills and ability in supporting/conducting customer service/operational activities.
• At least one year relevant experience.

COMPETENCIES

• Computer literate.
• Ability and willingness to work hard while maintaining standards and accuracy.
• Ability to work with a team.
• Able to communicate clearly and listen attentively.
• Fluent in speaking and writing in Sinhala & English. Ability to speak in Tamil would be an added advantage.
• Able to work with little or no supervision.
• Self-motivated and self-organized.

Please send a cover letter (summarizing your qualifications, experience & competencies) with a updated Curriculum Vitae (CV) and two non-related work referees to jobs@domains.lk indicating the position applied for in the subject line before the 31st January 2025.