15 Sep Next-Generation Software
Dr. Thisara Weerasinghe appeared on ITN to talk about
“Building Next-Generation Software: Balancing User Experience and Business
Realities.” He used simple, relatable examples and delivered a strong message
highlighting the key points developers need to understand to effectively
interact with users.
Modern software development is evolving fast. Users today
expect solutions that are future-ready, easy to use, consistent, and reliably
connected. From banking to healthcare to transportation, people rely on software
for essential daily tasks—checking balances, consulting doctors, or booking a
cab.
One key goal is minimizing user actions. The fewer steps a
user takes, the smoother the experience and the more efficiently businesses can
operate. For example, consider an ATM: traditionally, a user selects a
language, enters an ID, types a PIN, then checks their balance. Ideally,
software could automatically recognize the user and present the balance
instantly. This reduces effort and increases satisfaction.
However, the business world is complex. Even so, companies can optimize
common paths—like using biometric authentication at ATMs—to make processes
faster while complying with rules.
Another important factor is standardizing validation
messages. Clear, consistent, and helpful messages improve usability, reduce
errors, and simplify maintenance, especially across multiple platforms or
languages. Coupled with robust connectivity, which ensures real-time updates
and reliable data transfer, software becomes both user-friendly and resilient.
In short: next-generation software succeeds when it is
user-centric, standardized, and resilient, even in a decentralized,
multi-vendor business world. By focusing on minimal user effort, clear communication,
and robust connectivity, developers can create solutions that delight users
while supporting practical business needs.